PRIVACY POLICY

PERSONAL INFORMATION PROTECTION OFFICER

In accordance with section 3.1 of the Act respecting the protection of personal information in the private sector (chapter P-39.1), here is the name, title, and contact information of the person acting as the personal information protection officer:

Aura Créations
Alexandra Duarte, Founder
[email protected]
Beauharnois, Quebec

PERSONAL INFORMATION PROTECTION POLICY

Aura Créations is committed to respecting the personal information you entrust to us. The protection of your privacy and the security of your personal information are taken seriously, and Aura Créations is committed to protecting your rights in accordance with the law. Below is a summary of the Personal Information Protection Policy (hereinafter referred to as the “Policy”).

The principles outlined below apply to the collection and use of your personal information:

  • Personal information is collected with your explicit consent.
  • Information is kept in strict confidentiality.
  • Personal information is used only for the purposes for which it is collected.

Aura Créations retains clients’ personal information for a period reasonably necessary to fulfill the purposes for which it was collected or to comply with legal requirements.

Retention period: Aura Créations reserves the right to close the file of a Client or Prospect in which no administrative action has been taken for a consecutive period of at least three (3) years. In the case of closing a file concerning a Client or Prospect, the personal information it contains will be destroyed or anonymized after the expiration of a period of 7 years following the closing date of said file.

The information collected will be used if you voluntarily provide your information directly on the site through the following means:

  • By subscribing to the newsletter. This form may require: your first name and email address.
  • By communicating directly via a contact form available on the website. This form may require: your first and last name, your email address, and your phone number.
  • By completing a client form or project submission form. This form may collect information such as: your first and last name, your email address, your phone number, as well as details relating to your business and your project.
  • By participating in contests or draws.

Access to personal information in your file is strictly limited to authorized persons who need it to perform their duties. Your personal information may also be disclosed to government authorities or other authorized persons under applicable laws, both in Canada and abroad. Third-party tools and providers: Aura Créations uses third-party platforms for managing certain personal information, including Brevo for sending newsletters and email communications.

This information may be hosted or processed outside Quebec by these providers, under their own privacy policies and security measures. Except as otherwise provided regarding cookies and other trackers, Aura Créations does not collect personal information during simple navigation on the Site.

Non-personal information, such as domain and IP address, browser and operating system type used, may be collected automatically for statistical purposes to continuously improve the site.

It is ensured that your personal information is never transmitted to third parties for marketing and solicitation purposes on their behalf.

ACCESS REQUEST PROCEDURE

Individuals have the right to request and receive information about the personal information Aura Créations holds about them, the purpose of their use, and to whom they may have been disclosed. Individuals may also request the correction of any incorrect or incomplete personal information, or request the deletion of their information. To access your personal information, please send a written request to the attention of the personal information protection officer at the following email address: [email protected]. The written request must provide sufficient details to allow the identification and location of the information. Proof of identity may be required to ensure the protection of your personal information. For any questions, concerns, or complaints regarding your personal information, this Policy, or personal information protection practices:

Personal information protection officer:

Aura Créations
Alexandra Duarte, Founder
[email protected]
Beauharnois, Quebec

DEFINITION

“Personal information” refers to information collected about you or third parties, which, alone or combined with other data, allows an individual to be identified. This may include your name, email address, online identifier, or other similar information.